One-off jobs, not projects. A single rate of CHF 140 an hour: remote minimum 30 minutes, on-site minimum 1 hour plus travel. Clear quote before I start. No VAT: I'm below the Swiss threshold.
Your PC is acting up, a program won't run, you need a hand
CHF 140/h
minimum 30 minutes, then by the quarter hour
minimum 1 hour
Lugano area and Malcantone / rest of Ticino
including data and program transfer
data backup included
You've lost files, photos or documents
Diagnosis CHF 140
credited toward the price if you proceed
if an external lab is needed, I tell you upfront
Your PC won't turn on or makes strange noises
Diagnosis CHF 140
credited toward the price if you proceed
build, system and testing
Cracked screen, battery that won't last, phone dropped in water
From CHF 140
the part's price is in the quote
board cleaning and testing
micro-soldering on the board
Slow internet, Wi-Fi that doesn't reach, files scattered everywhere
From CHF 140
credited toward the quote if you proceed
with a written report
automatic backup included
materials excluded, quote after the site visit
Several company phones and PCs to set up and keep under control
From CHF 140
accounts, email, security
up to 10 devices
per device, billed separately
You want someone keeping an eye on the office PCs every month
From CHF 250/month
up to 5 workstations. of your PCs and backup, 1 hour of work included, response within 48 hours
up to 5 workstations. Everything in Base, plus preventive maintenance, 2 hours of work included, response within 24 hours, travel included
for each workstation beyond 5
unused hours don't carry over to the next month
A legal boundary, for clarity
Network cables and data racks are : I can lay them myself. High-voltage installations (230V sockets) follow rules and only an authorised electrician can do them: I design and lay the data layer and coordinate with them, but I don't carry out electrical installations.
When the problem becomes a project — go to Services for websites, automations and customer assistants.
Pricing, plainly
WhatsApp or email: no ticket system, no call centre.
